ANNEXURE-I1
GOVERNMENT OF MIZORAM
CITIZEN’S CHARTER
for
Department/Office of
Public Health Engineering Department (Sectt.)
For the year 2023
Address : Building No.2, Mizoram Secretariat,
MINECO, Khatla, Aizawl
Website : phed.mizoram.gov.in
Date of Issue :01.08.2023
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1 This format is to be used for formulation of Citizen’s Charter for Administrative Departments and subordinate offices at the level of directorates and autonomous bodies are listed in column (2) and (3) of Annexure-IV
CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF
(Public Health Engineering Department)
(2023)
VISION AND MISSION
VISION
Ensuring safe drinking water and improved sanitation for all, at all times, in Mizoram
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MISSION
To ensure all rural and urban households have access to and use safe drinking water and sanitation facilities on sustainable basis so as to bring about a healthy environment, prosperity and better quality of life.
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CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF
(Public Health Engineering Department)
(2023)
MAIN SERVICES
Sl. No. | Services delivered by the department/office to citizens or other departments/organisations including non-governmental organisations | Responsible official with designation | Email and Mobile (Phone No.) | Process for delivery for service within the department/office | Documents, if any required for obtaining the service to be submitted by citizen/client | Fees, if any, for the services with amount |
1. | Appointment/ promotion of Group ‘A’ and Group B Officials | Secretary, PHED | Email Id: secyphedmz Mob:9436141086
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2. Obtain vigilance clearance in respect of promotion 3. Obtain Recommendation of MPSC and MSSSB 4. Obtain approval of the concerned Minister. 5. Issue Order/Notification
| NIL | NIL |
2. | Regularization of Group B, C & D staff | Under Secretary(A) | Email Id: beckychawngthu 2014<490>@gmail.com Mob:9862381168
| 1. Obtain approval of DP&AR and Finance Department 2. Issue Notification/ convey approval to the concerned Directorates
| NIL | NIL |
Sl. No. | Services delivered by the department/ office to citizens or other departments/ organisations including non-governmental organisations | Responsible official with designation | Email and Mobile (Phone No.) | Process for delivery for service within the department/ office | Documents, if any required for obtaining the service to be submitted by citizen/ client | Fees, if any, for the services with amount |
3. |
Parliamentary /Assembly Questions
| Under Secretary(T) | Email ID: Choitea7 Mob : 8415064995
| 1. On receipt of reply from concerned Directorates, approval of concerned Minister is obtained 2. Send a reply to assembly questions to Assembly Secretariat
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NIL |
NIL
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4. | Creation & retention of posts | Under Secretary(A) | Email Id: beckychawngthu 2014<748>@gmail.com Mob:9862381168
| 1. Obtain approval of DP&AR and Finance Department 2. Issue Notification/ convey approval to the concerned Dte.
| NIL | NIL |
5. |
Matters relating to allocation/release/ appropriation etc of fund | Under Secretary(T) | Email ID: Choitea7 Mob : 8415064995
| 1. Obtained approval of Finance Department 2. Convey administrative approval to E-In-C, PHE | NIL | NIL |
6. | RTI application | Under Secretary(A) | Email Id: beckychawngthu 2014<886>@gmail.com Mob:9862381168
| 1. Information required is collected as early as possible. 2. Information collected are furnished to the applicant by SPIO within a stipulated time | Duly filled in RTI application form alongwith application Fee | Rs 10 or as prescribed by the RTI Act/ Rules |
Sl. No. | Services delivered by the department/ office to citizens or other departments/ organisations including non-governmental organisations | Responsible official with designation | Email and Mobile (Phone No.) | Process for delivery for service within the department/ office | Documents, if any required for obtaining the service to be submitted by citizen/ client | Fees, if any, for the services with amount |
7. | Matters relating to JJM | Under Secretary(T) | Email ID: Choitea7 Mob :8415064995
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| NIL | NIL |
8. | Inter-se Seniority Group ‘A’ Officials | Under Secretary(A) | Email Id: beckychawngthu 2014<1070>@gmail.com Mob:9862381168
| 1. Issue provisional Inter-Se Seniority 2. After settlement of representation (if any), issue Final Inter-se Seniority list | NIL | NIL |
9. | Matters relating to JSA | Under Secretary(T) | Email ID: Choitea7 Mob : 8415064995
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| NIL | NIL |
10. | Court Cases | Under Secretary(A) | Email Id: beckychawngthu 2014<1202>@gmail.com Mob:9862381168
| 1. Prepare parawise comments. 2. Obtain vetting of Law & Judicial Department. 3. Send duly vetted parawise comments to Govt. Advocate |
NIL
| NIL |
Sl. No. | Services delivered by the department/ office to citizens or other departments/ organisations including non-governmental organisations | Responsible official with designation | Email and Mobile (Phone No.) | Process for delivery for service within the department/ office | Documents, if any required for obtaining the service to be submitted by citizen/ client | Fees, if any, for the services with amount |
11. | Matters relating to SBM(G) | Under Secretary(T) | Email ID: Choitea7 Mob : 8415064995
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| NIL | NIL |
12. | Grant of Leave of Group A Officers/Study Leave | Under Secretary(A) | Email Id: beckychawngthu 2014<1442>@gmail.com Mob:9862381168
| 1. Leave- Obtain approval of concerned Secretary. 2. Study Leave- Obtain approval of DP&AR(TRG) 3. Convey administrative approval to the E-in-C, PHED | NIL | NIL |
13. | Matters relating to NABARD, NESIDS, SASCE etc. | Under Secretary(T) | Email ID: Choitea7 Mob : 8415064995
| A/A, Sanction Order etc received from concerned Ministry, Govt. of India through P&PI D is forwarded to E-in-C, PHE for necessary action. Proposal for budget allocation, E/S etc received from E-in-C is endorsed to Finance Deptt. for obtaining approval and approval of Finance Deptt. is conveyed to E-in-C. |
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Sl. No. | Services delivered by the department/ office to citizens or other departments/ organisations including non-governmental organisations | Responsible official with designation | Email and Mobile (Phone No.) | Process for delivery for service within the department/ office | Documents, if any required for obtaining the service to be submitted by citizen/ client | Fees, if any, for the services with amount |
14. | Sanction of GPF | Under Secretary(A) | Email Id: beckychawngthu2014 Mob:9862381168
| 1. Obtain approval of Finance (APF) 2. Convey sanction order to E-in-C, PHED
| NIL | NIL |
15. | Various training of Officers | Under Secretary(A) | Email Id: beckychawngthu2014 Mob:9862381168
| 1.Obtain approval of DP&AR (TRG) 2. Convey administrative approval to the E-in-C, PHED | NIL | NIL |
CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF
(Public Health Engineering Department)
(2023)
SERVICES DELIVERY STANDARD
SI. No. | Services delivered by the department/office to citizens or other departments/organisations including non-governmental organisations | Stipulated time limit for delivery of service (days/week/months)2 | Remarks, if any |
1 | Appointment/ Promotion of Group ‘A’ and Group B Officials | 1 week from receipt of recommendation of MPSC/MSSSB |
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2 | Regularization of Group B, C & D staff | 3 weeks from the date of approval |
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3 | Inter-se Seniority Group ‘A’ Officials | 2 weeks from the date of approval |
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4
| Creation & retention of posts | 1 week from receipt of approval |
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5 | Parliamentary /Assembly Questions | 1 week from receipt of approval |
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6 | Matters relating to allocation/release/ appropriation etc of fund | 1 month |
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7 | RTI application | 1 month |
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8 | Court Cases | 1 month depending on receipt of vetting from Law & Judicial Deptt. |
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9 | Grant of Leave of Group A Officers/Study Leave | 1 week from receipt of approval of Secretary and 1 week from receipt of DP&AR(TRG) approval in case of Study Leave. |
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10 | Sanction of GPF | 1 week from receipt of approval |
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11 | Various training of Officers | 1 week from receipt of approval |
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12 | Matters relating to Est. of PMU, JJM | Will depend on the nature of the proposal |
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13 | Matters relating to JJM | Will depend on the nature of the proposal |
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14 | Matters relating to JSA | Will depend on the nature of the proposal |
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15 | Matters relating to SBM(G) | Will depend on the nature of the proposal |
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2 The time limit may be entered in the Citizen’s Charter as far as possible. If the limit cannot be written specially or it depends upon the fulfillment of certain conditions beyond the control of the department/office, then, it may be written like “…………days/weeks/months……subject to ……conditions”
CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF
(Public Health Engineering Department)
(2023)
GRIEVANCE REDRESS MECHANISM
Website address to lodge grievance pgportal.gov.in
SI. No. | Name of the responsible officer to handle public grievance in the department/office | Contact number | Time limit for redress of grievances | |
1
| Pi Rebecca Chawngthanpuii Under Secretary(A) | 9862381168 | beckychawngthu2014
| 1 week |
2
| Pu C.Lalchawimawia Under Secretary(T) | 8415064995 | Choitea7<2505>@gmail.com
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1 week |
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CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF
(Public Health Engineering Department)
(2023)
LIST OF STAKEHOLDERS/CLIENTS
SI. No. | Stakeholders/Clients |
1. | Public |
2. | Various service associations under PHED |
3. | Central Government Ministries/ State Government Departments/ PSUs and other Government Organizations/Agencies. |
4. | All offices under its administrative control |
CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF
(Public Health Engineering Department)
(2023)
EXPECTATIONS OF THE DEPARTMENT/OFFICE FROM CITIZENS/SERVICE RECPIENTS
SI. No. | Expectations of the department/office from the citizens/service recipients |
1. | Specific written request with full documentation including relevant details with address, phone number and email ID. |
2. | Feedback on the Services provided. |
3. |
Submission of proposals complete in all respects /Petitions with requisite Documents
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4. |
Visiting websites regularly for information and latest developments
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